Order Cancellation Policy

At JOVYAA, we understand that plans can change. This Order Cancellation Policy explains when and how you can cancel your order.

Order Cancellation

You may request to cancel your order shortly after placing it, as long as the order has not yet been shipped. Once an order has been processed or shipped, it can no longer be canceled.

Orders Already Shipped

If your order has already been shipped, cancellation is no longer possible. In this case, you may refer to our Return & Refund Policy after receiving your order, subject to its terms and conditions.

Refunds for Canceled Orders

If your cancellation request is approved before shipment, a full refund will be issued to the original payment method. Refund processing times may vary depending on your payment provider.

Non-Cancelable Orders

Orders cannot be canceled if:

• The order has already been shipped

• The order has been fully processed and prepared for delivery

How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible and include your order number:
📧 contact@jovyaa.com

Important Notes

• Contacting us quickly increases the chance of successful cancellation

• Refund timelines depend on the payment method used

Our goal is to make your shopping experience as smooth and transparent as possible 🤍